Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "User," or "Client") and VantageScale ("VantageScale," "we," "us," or "our") governing your access to and use of the VantageScale website at vantagescale.co (the "Site") and any consulting, automation, or related services we provide (collectively, the "Services").

By taking any of the following actions, you accept and agree to these Terms in their entirety:

• Accessing or browsing the Site;
• Booking a free strategy consultation;
• Submitting a contact or inquiry form;
• Signing a service agreement or proposal; or
• Engaging VantageScale for any paid service.

These Terms incorporate our Privacy Policy by reference. In the event of any conflict between these Terms and a separately executed written service agreement, the written service agreement will prevail with respect to the specific subject matter of that agreement.

2. Definitions

3. Description of Services

VantageScale offers AI-driven consulting and implementation services primarily to small and mid-sized businesses, including but not limited to:

• AI Agents and Automation: Design, development, and deployment of AI workflows to automate business processes.
• Lead Generation Systems: Automated outreach infrastructure, CRM integrations, and lead qualification pipelines.
• SEO, AEO, and GEO: Search engine optimisation, answer engine optimisation, and generative engine optimisation strategies.
• Voice Agents and AI Receptionists: AI-powered voice agents for inbound and outbound communication.
• Sales Funnel Diagnosis and Optimisation: Conversion audits and funnel redesign.
• Free Revenue Diagnosis Calls: 30-minute consultations to identify revenue gaps. These calls are provided at no charge and without obligation.

The specific scope, deliverables, timeline, and pricing of any paid Engagement are set out in a written proposal or statement of work agreed upon by both parties. VantageScale reserves the right to modify, suspend, or discontinue any Service or feature at any time with reasonable notice to affected Clients.

4. Eligibility

You must be at least 18 years of age and have full legal capacity to enter into binding contracts in your jurisdiction to use the Site or engage our Services. By using the Site or engaging our Services, you represent and warrant that you meet these requirements.

Where you use the Site or engage Services on behalf of a business entity, you represent and warrant that you are duly authorised to bind that entity to these Terms, and references to "you" shall include that entity.

5. Permitted Site Use

You may access and use the Site for lawful purposes consistent with these Terms. You agree not to:

• Reproduce, duplicate, copy, sell, or exploit any portion of the Site or its content for commercial purposes without our express written permission;
• Use automated bots, scrapers, or similar tools to harvest data from the Site;
• Transmit any malicious code, viruses, or other harmful content;
• Attempt to gain unauthorised access to any part of the Site or our infrastructure;
• Engage in any activity that disrupts or interferes with the Site's operation;
• Impersonate VantageScale or any of its personnel; or
• Violate any applicable local, national, or international law or regulation.

We reserve the right to restrict or terminate your access to the Site at any time and without notice if we reasonably believe you have violated these Terms.

6. Free Consultations

VantageScale offers free 30-minute Revenue Diagnosis Calls to prospective clients. The following terms apply to these consultations:

6.1 Nature of the Consultation

A free consultation is an exploratory conversation to help identify potential revenue opportunities. It does not constitute a formal engagement, professional advice, a guarantee of results, or a binding commitment by either party.

6.2 No Obligation

Attending a free consultation does not obligate you to purchase any Services, nor does it obligate VantageScale to provide any Services beyond the consultation itself.

6.3 Scheduling and Cancellation

Consultations are scheduled through our third-party booking tool (Calendly). Scheduling is subject to availability. If you need to reschedule or cancel, please do so at least 24 hours in advance through the link provided in your confirmation email. VantageScale reserves the right to reschedule a consultation if unforeseen circumstances arise; we will provide as much notice as possible.

6.4 Information Shared

Any business information you share during a free consultation will be treated as confidential and used solely to prepare for and conduct the consultation. See Section 9 (Confidentiality) and our Privacy Policy.

7. Paid Engagements

7.1 Proposals and Agreements

Paid Engagements commence only upon the execution of a written proposal, statement of work, or service agreement signed by both parties. These Terms apply to all Engagements and are incorporated into each such agreement unless expressly superseded.

7.2 Fees and Payment

Fees, payment schedules, and accepted payment methods are specified in the applicable proposal or service agreement. Unless otherwise stated:

• A deposit (typically 50% of the total project fee) is due before work commences;
• The remaining balance is due upon delivery of final Deliverables or as otherwise specified;
• VantageScale may suspend or terminate an Engagement if payment is materially overdue.

7.3 Revisions and Scope Changes

Work beyond the scope defined in the applicable proposal will be subject to a change order, agreed in writing by both parties before additional work begins. VantageScale is not obligated to perform out-of-scope work without a signed change order.

7.4 Client Responsibilities

The timely delivery of Deliverables depends on your cooperation. You agree to:

• Provide all necessary Client Data, access credentials, and approvals promptly;
• Designate a primary point of contact with authority to make decisions;
• Review and provide feedback on Deliverables within the timeframes specified in the agreement; and
• Ensure that any Client Data you provide does not infringe the rights of third parties or violate applicable law.

VantageScale is not liable for delays or failures caused by your failure to meet these responsibilities.

7.5 Acceptance of Deliverables

Deliverables are deemed accepted if you do not provide written notice of specific defects within 7 business days of delivery. Minor non-conformances that do not materially affect functionality do not entitle you to withhold payment.

7.6 Refunds

Except as required by applicable law, deposits are non-refundable once work has commenced. If VantageScale fails to deliver a material Deliverable due solely to our own default, we will offer a pro-rated refund for the undelivered portion. No refunds are available for free consultations (which are provided at no charge).

8. Intellectual Property

8.1 Site Content

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is owned by or licensed to VantageScale and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any Site content without our prior written consent.

8.2 Deliverables: Ownership Upon Payment

Subject to full payment of all fees due, VantageScale assigns to you all right, title, and interest (including copyright) in custom Deliverables created specifically for your Engagement. This assignment does not apply to:

• VantageScale Pre-existing IP: Tools, frameworks, methodologies, templates, and know-how developed by VantageScale prior to or independently of your Engagement. VantageScale grants you a non-exclusive, perpetual, royalty-free licence to use any Pre-existing IP embedded in your Deliverables solely in connection with those Deliverables.
• Third-Party Components: Open-source software, licensed tools, and third-party APIs incorporated into Deliverables. Your use of these components is governed by their respective licences.

8.3 Feedback and Testimonials

If you provide feedback, testimonials, or case study information, you grant VantageScale a non-exclusive, perpetual, royalty-free licence to use that content for marketing and promotional purposes, subject to any anonymisation or attribution preferences agreed in writing.

8.4 Client Data

You retain all ownership of Client Data. You grant VantageScale a limited licence to process Client Data solely as necessary to deliver the Services. We will not use Client Data for any purpose beyond the applicable Engagement.

9. Confidentiality

Each party acknowledges that in the course of using the Site or engaging the Services, they may receive Confidential Information belonging to the other party. Each party agrees to:

• Hold all Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information (but no less than reasonable care);
• Not disclose Confidential Information to any third party without the prior written consent of the disclosing party; and
• Use Confidential Information solely to exercise rights or fulfil obligations under these Terms or the applicable Engagement.

These obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party without restriction prior to disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided the receiving party gives reasonable prior notice to the disclosing party where permitted.

Confidentiality obligations under this Section survive termination of any Engagement for a period of three (3) years.

10. Disclaimer of Warranties

VantageScale does not warrant that:

• The Site will be uninterrupted, timely, secure, or free from errors or viruses;
• Any information provided during a free consultation will be accurate, complete, or applicable to your specific circumstances;
• Any particular result, revenue increase, or business outcome will be achieved through use of our Services;
• Third-party tools or platforms integrated as part of our Services will function without interruption; or
• Content on the Site is free from inaccuracies or omissions.

VantageScale's paid Engagement agreements include specific, limited warranties regarding the conformance of Deliverables to agreed specifications. Those warranties are set out in the applicable service agreement and do not apply beyond their stated scope.

Nothing in these Terms excludes or limits any warranty that cannot be lawfully excluded or limited under applicable consumer protection legislation.

11. Limitation of Liability

In no event shall VantageScale be liable for:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, goodwill, data, or business opportunities;
• Damages arising from reliance on information provided during a free consultation;
• Interruptions to third-party platforms, tools, or services;
• Delays caused by your failure to provide necessary materials, approvals, or access; or
• Results, outcomes, or performance metrics not expressly guaranteed in a written service agreement.

These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if VantageScale has been advised of the possibility of such damages.

Some jurisdictions do not permit the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless VantageScale and its officers, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Site or Services in violation of these Terms;
• Client Data you provide that infringes a third party's intellectual property rights, violates any applicable law, or is fraudulent or misleading;
• Your breach of any representation or warranty made under these Terms or a service agreement;
• Any claim by a third party arising from your use of Deliverables in a manner outside the scope authorised by VantageScale; or
• Any negligence or wilful misconduct on your part.

VantageScale reserves the right to assume exclusive control of any matter subject to indemnification. You agree to cooperate with our reasonable requests in connection with any such defence.

13. Third-Party Services

VantageScale may recommend, integrate, or rely upon third-party software platforms, APIs, tools, and services in the delivery of its Services (for example, CRM platforms, advertising platforms, voice AI providers, and scheduling tools). You acknowledge and agree that:

• Third-party services are subject to their own terms of service and privacy policies, which you are responsible for reviewing and accepting;
• VantageScale does not control, endorse, or assume responsibility for third-party services and is not liable for any failure, interruption, pricing change, or discontinuation of any third-party service;
• Fees charged by third-party services are separate from and in addition to VantageScale's fees unless expressly included in a written proposal; and
• Hyperlinks on the Site to third-party websites are provided for convenience only and do not constitute endorsement.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

14.2 Informal Resolution

Before initiating any formal dispute process, you agree to first contact VantageScale in writing at the address in Section 17 and attempt to resolve the dispute informally. We will use good-faith efforts to resolve the matter within 30 days of receiving written notice.

14.3 Binding Arbitration

If a dispute cannot be resolved informally, it shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules (as applicable), with a single arbitrator. The place of arbitration shall be Maine, United States. The language of the proceedings shall be English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive any right to participate as a plaintiff or class member in a class action, consolidated action, or representative proceeding against VantageScale.

14.5 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or misappropriation of Confidential Information.

14.6 International Users

VantageScale operates the Site from the United States. If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with local laws. Nothing in these Terms constitutes an offer or solicitation in any jurisdiction where it would be unlawful to do so.

15. Termination

15.1 Termination by You

You may stop using the Site at any time. For paid Engagements, termination is governed by the provisions of the applicable service agreement. In the absence of a specific termination clause, you may terminate a paid Engagement by providing 14 days' written notice. You remain obligated to pay for all work completed and expenses incurred up to the effective date of termination.

15.2 Termination by VantageScale

VantageScale may terminate your access to the Site or any Service, with or without notice, if:

• You materially breach these Terms and fail to cure that breach within 10 days of written notice;
• You fail to make timely payment for a paid Engagement;
• Continuing the Engagement would require VantageScale to violate applicable law; or
• You engage in conduct that is fraudulent, harmful, or disruptive.

15.3 Effect of Termination

Upon termination, your rights to use the Site cease. Sections 7.6 (Refunds), 8, 9, 10, 11, 12, 14, and 16 survive termination. VantageScale will return or securely destroy Client Data within 30 days of termination, unless retention is required by law.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreement or proposal, constitute the entire agreement between you and VantageScale with respect to its subject matter and supersede all prior negotiations, representations, warranties, and understandings.

16.2 Amendments

We may update these Terms at any time by posting the revised version on the Site with an updated effective date. Your continued use of the Site or Services after the effective date constitutes your acceptance of the revised Terms. For material changes affecting paid Engagements in progress, we will provide at least 30 days' written notice before the changes take effect for that Engagement.

16.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

16.4 Waiver

No failure or delay by VantageScale in exercising any right under these Terms shall constitute a waiver of that right. No waiver of any breach shall be construed as a waiver of any subsequent breach.

16.5 No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between you and VantageScale. Neither party has authority to bind the other in any respect except as expressly agreed in writing.

16.6 Force Majeure

VantageScale shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, internet or infrastructure failures, pandemics, or governmental actions. VantageScale will notify you promptly of such circumstances and use reasonable efforts to resume performance as soon as practicable.

16.7 Assignment

You may not assign or transfer your rights or obligations under these Terms without VantageScale's prior written consent. VantageScale may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

16.8 Notices

All legal notices to VantageScale must be delivered in writing by email to the address listed in Section 17. Notices are effective upon confirmed receipt. We may provide notices to you via the email address you provided or by posting a notice on the Site.

17. Contact Us

If you have questions about these Terms, wish to exercise any rights, or need to send a formal legal notice, please contact us: